Support

Shipping & Returns

Everything you need to know about order processing, delivery timelines, shipping charges, and easy returns at SGPL.

How orders move

We keep the process simple so you can shop with confidence, from checkout to delivery and, if needed, returns.

Warehouse shelves with packed shipping boxes
Shipping

Order processing

Orders are typically reviewed, packed, and prepared for dispatch within standard business processing times. Delivery timing may vary based on product availability, destination, and courier service.

Order confirmation after purchase

Careful packing before dispatch

Tracking shared when available

Delivery

Shipping details

Shipping charges, estimated delivery windows, and service availability can differ by location. Remote areas or special products may require extra time.

Delivery timelines vary by region

Shipping fees shown at checkout

Delays possible during peak periods

Delivered packages stacked indoors
Return shipping label attached to a parcel box
Returns

Easy return support

If there is an issue with your order, please contact our team promptly. Eligible return or replacement requests are reviewed based on product condition, order details, and request timing.

Contact us before sending items back

Keep original packaging when possible

Approval may be required for returns

Need help with an order?

If you have questions about shipping, delivery status, or return eligibility, our team is here to help you before and after your purchase.

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Order packing desk for online shopping shipments